Every business, whether a restaurant or a retail store, rely on repeat business to stay afloat. While you might have hundreds of regulars once you have been in business for ten years, every regular had the first visit to your business that informed their decision to return. One of the biggest factors that determine whether or not a customer will return is the restroom.
A Dirty Facility Discourages Repeat Customers
A recent survey sought out the primary reasons why customers would not come back to a restaurant or business that they visited. A whopping 97% of the customers said that they would never return again if they experienced an issue with the building or restroom itself. The top five reasons why customers would not return included first surfaces, a bad smell, dirty restrooms, dirty floors and a dirty entryway. All of these things can be fixed with regular professional cleanings and sanitization services from Enviro-Master. A dirty facility always discourages customers from returning again, and a small investment can boost the number of patrons who consistently come back time and time again.
A Dirty Restroom Leaves A Bad Impression
What are two of the biggest reasons why a customer will have a bad impression of a business and brand forever? A dirty restroom and a bad customer service experience. While you cannot completely control everyone’s customer service experience, you do have complete control over the cleanliness and sanitization of your restroom. A clean and sanitized restroom allows your business to stay professional and gives a great impression to every single customer.
A Clean And Sanitized Restroom Sets A High Standard
Especially if you are a food service business or restaurant, customers want to see that you take great pride in keeping things clean and sanitized. A clean and sanitized restroom sends a strong message that your kitchen is clean and sanitized as well. Even if you keep your kitchen clean and sanitized every minute of every day, a dirty restroom will cause customers to assume that it is just as dirty as the sink. An investment in keeping a clean and sanitized restroom is also an investment in keeping your business afloat.
Commercial Cleaning From Enviro-Master
We’re experts. Owner Neil Middleton is determined to promote great restroom hygiene. Enviro Master Services has been listed as one of the Top 50 New Franchises by Entrepreneur Magazine. Now servicing the entire DMV area.
If you’re looking for a solution to your dirty, nasty, odor filled-restrooms, contact us, 443-472-2748 We look forward to hearing from you. Make sure you follow us on Facebook, Google+, LinkedIn, and Twitter for more information and updates from Enviro-Master of Mid-Atlantic.
Building a healthier world, one restroom at a time!